Compensation makes it happen!

After telling you how wonderful $1 movies are, I feel awkward posting this. However, it illustrates tip#9 so well! My husband was trying to return a $1 movie today and the machine was broken. After asking the store's management about it and being on hold with the company for about 10 minutes, that quick 2 minute stop turned into 15 minutes. After he received instruction on how to return the movie differently, he asked the company to compensated him for his time. They gave him a free rental code. :) No hassle or issues, it was as simple as a question.